Privacy Policy

1. Introduction

mw55 takes the privacy of its players seriously. We understand that when Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines register and play on the mw55 platform, they are entrusting us with personal information that is meaningful and sensitive. This Privacy Policy is our commitment to you — a transparent, plain-language explanation of exactly what we collect, why we collect it, how long we keep it, and what your rights are in relation to that data.

This Policy applies to all personal data collected through:

• The mw55 website and all pages thereon;
• The mw55 account registration and verification processes;
• All games, betting markets, and gaming services offered through the mw55 platform;
• mw55 customer support interactions via live chat or email;
• Marketing communications sent by mw55 to registered players.

2. Who We Are

mw55 is the data controller responsible for the personal data collected and processed through the mw55 platform. As a data controller, mw55 determines the purposes and means of processing player personal data and is legally accountable for how that data is handled.

mw55 operates in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), and its Implementing Rules and Regulations. The National Privacy Commission (NPC) of the Philippines serves as the relevant supervisory authority with jurisdiction over mw55's data processing activities affecting Filipino data subjects.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create an mw55 account, we collect the following data:

• Identity information: full legal name, date of birth, nationality, gender;
• Contact information: residential address (street, city, province, zip code), email address, Philippine mobile telephone number;
• Account credentials: username and hashed/encrypted password;
• Verification documents: government-issued ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS/GSIS ID), proof of address documents, and selfie photos for liveness verification where required.

3.2 Financial and Transaction Data

When you make deposits, place bets, or request withdrawals on mw55, we collect:

• GCash mobile number and transaction reference numbers;
• PayMaya account details and transaction references;
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number, bank branch);
• Cryptocurrency wallet addresses where applicable;
• Full transaction history including deposit amounts, withdrawal amounts, dates, times, and payment methods used;
• Bet and wagering history across all games and sports markets.

3.3 Technical and Device Data

When you access the mw55 platform, our systems automatically collect certain technical information:

• IP address and approximate geolocation derived therefrom;
• Device type, model, and operating system version;
• Browser type and version;
• Session start and end times, session duration, and pages visited;
• Referring URL (the website you visited before arriving at mw55);
• Error logs and performance data used for technical diagnostics.

3.4 Responsible Gaming Data

Where you use mw55 responsible gaming tools, we record and store:

• Deposit limits you have set (daily, weekly, monthly);
• Session time limits and reality check preferences;
• Self-exclusion requests, including start date, end date, and the reason provided (where voluntarily supplied);
• Any communications related to responsible gaming interventions or referrals.

3.5 Communications Data

When you contact mw55 customer support or receive communications from us, we retain:

• Full transcripts of live chat conversations;
• Email correspondence and attachments;
• Support ticket content and resolution outcomes;
• Records of marketing emails sent and your response (opened, clicked, or unsubscribed).

4. How We Collect Your Data

mw55 collects your personal data through the following means:

• Directly from you: information you provide during account registration, identity verification, financial transactions, and support interactions;
• Automatically: technical and device data collected through cookies, web beacons, and server logs when you access the mw55 platform;
• From third-party service providers: identity verification data from third-party KYC (Know Your Customer) providers; payment transaction data from GCash, PayMaya, and banking partners; fraud detection signals from third-party risk management services;
• From publicly available sources: information that is publicly available and relevant to fraud prevention, AML compliance, or regulatory requirements.

5. Purposes of Data Processing

mw55 processes your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data, account credentials
Identity verification (KYC/AML compliance)	Identity data, verification documents, transaction data
Processing deposits and withdrawals	Financial data, transaction data, identity data
Delivering gaming and betting services	Account data, wagering history, device data
Fraud prevention and security monitoring	Technical data, transaction data, identity data
Responsible gaming compliance	Responsible gaming data, wagering history, contact data
Customer support and dispute resolution	Communications data, account data, transaction data
Regulatory compliance and audit	All categories as required by applicable law
Marketing communications (with consent)	Contact data, gaming preferences, wagering history
Platform improvement and analytics	Technical data, anonymized usage data

6. Legal Basis for Processing

mw55 processes your personal data under the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to at registration, including operating your account, processing transactions, and delivering gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and responsible gaming regulations;
• Legitimate interests: Processing carried out to protect the security and integrity of the mw55 platform, prevent fraud, and improve platform performance — where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for marketing communications and optional data uses where we have obtained your specific, informed, and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

mw55 does not sell your personal data to third parties for commercial marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

7.1 Regulatory and Law Enforcement Authorities

mw55 may disclose your personal data to the relevant Philippine gaming authority, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government agencies when required to do so by applicable law, court order, or regulatory demand. Such disclosures are made only to the extent required and not beyond.

7.2 Payment Service Providers

Transaction data necessary to process your deposits and withdrawals is shared with the relevant payment service providers — GCash (G-Xchange Inc.), PayMaya (Maya Philippines Inc.), BPI, BDO, Metrobank, and cryptocurrency payment processors. These providers operate under their own privacy policies and applicable Philippine financial regulations.

7.3 Identity Verification Providers

Where mw55 uses third-party KYC service providers to assist with identity verification and document authentication, relevant identity data and verification documents may be processed by those providers acting as data processors under our instruction and bound by appropriate data processing agreements.

7.4 Technical Service Providers

mw55 works with third-party technology providers for hosting, security monitoring, and platform maintenance. These providers process technical and operational data strictly under our instruction and do not have independent rights to use or disclose that data.

7.5 Game Providers

Certain game providers may receive limited player data (such as a player session token or anonymized identifier) necessary to operate game sessions. Game providers do not receive your identity documents, financial account details, or contact information.

8. Cookies and Tracking Technologies

mw55 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognize returning visitors, maintain your login session, and collect usage analytics.

The types of cookies used by mw55 include:

• Essential cookies: Required for the basic operation of the platform, including maintaining your login session and security tokens. These cannot be disabled without affecting your ability to use the platform;
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience;
• Analytics cookies: Collect anonymized data about how visitors use the mw55 platform, helping us identify performance issues and improve the user experience;
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and bot traffic.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mw55 platform. mw55 does not use cookies to serve third-party advertising.

9. Data Retention

mw55 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying applicable legal, regulatory, and accounting requirements. Specific retention periods include:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, as required by Philippine AML regulations;
• Transaction and wagering records: Retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications: Retained for three (3) years from the date of the interaction;
• Technical and device logs: Retained for up to twelve (12) months for security and diagnostic purposes, then deleted or anonymized;
• Responsible gaming records: Retained for the duration of any active restriction or exclusion period, plus five (5) years following the conclusion of that period;
• Marketing preferences and consent records: Retained until you withdraw consent or close your account, plus three (3) years thereafter for compliance documentation.

After the applicable retention period expires, mw55 will securely delete or anonymize your personal data so that it can no longer be associated with you.

10. Data Security

mw55 implements technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, loss, and destruction. These measures include:

• Encryption: All data transmitted between your device and the mw55 platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption;
• Password security: Account passwords are never stored in plaintext. They are hashed using industry-standard cryptographic algorithms before storage;
• Access controls: Personal data is accessible only to mw55 personnel and authorized service providers who have a legitimate operational need. All access is logged and regularly audited;
• Two-factor authentication: mw55 offers SMS-based two-factor authentication (2FA) to protect your account from unauthorized login;
• Security monitoring: mw55 operates real-time security monitoring systems that detect and respond to suspicious activity, unauthorized access attempts, and potential data breaches;
• Regular audits: mw55 conducts regular internal security reviews and engages external security assessments to identify and address vulnerabilities in the platform.

In the event of a personal data breach that is likely to result in significant harm to affected data subjects, mw55 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach and will notify affected players without undue delay, as required under the Data Privacy Act of 2012.

11. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by mw55:

• Right to be informed: You have the right to be informed of the data processing activities that mw55 carries out concerning your personal data. This Privacy Policy fulfills that obligation;
• Right of access: You have the right to request a copy of the personal data mw55 holds about you and information about how it is being used;
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data. You may update certain account details directly through your mw55 account settings;
• Right to erasure (right to be forgotten): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations (such as AML retention requirements);
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible;
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities where mw55 relies on legitimate interests as the legal basis;
• Right to withdraw consent: Where mw55 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal;
• Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe mw55 has not handled your personal data in accordance with the Data Privacy Act of 2012.

To exercise any of your data rights, please contact the mw55 support team via live chat. mw55 will respond to all verified data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by an additional sixty (60) days, in which case mw55 will notify you of the extension and the reason for it.

12. Children's Privacy

The mw55 platform is strictly intended for users aged twenty-one (21) years and above. mw55 does not knowingly collect personal data from individuals under the age of 21. If mw55 discovers that personal data has been collected from a minor, that data will be deleted immediately and the account will be closed without delay.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account with mw55, please contact our support team via live chat immediately so that appropriate action can be taken.

13. Cross-Border Data Transfers

In the course of providing gaming services to Filipino players, mw55 may transfer personal data to third-party service providers located outside the Philippines — for example, game providers, cloud hosting providers, or technical support services operating from other jurisdictions.

Where such cross-border transfers occur, mw55 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses that require receiving parties to protect personal data to a standard equivalent to the Data Privacy Act of 2012;
• Data processing agreements that restrict recipient use of personal data to the specific purposes for which it was transferred;
• Transfers only to jurisdictions that the NPC has recognized as offering adequate data protection standards, where applicable.

14. Updates to This Privacy Policy

mw55 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, mw55 will notify registered players by email and/or by posting a prominent notice on the mw55 platform prior to the change taking effect. The revised Policy will include an updated "Last Updated" date at the top of the document.

Your continued use of the mw55 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and may request account closure in accordance with the mw55 Terms and Conditions.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mw55 handles your personal data, please reach out to us through the following:

• Live Chat: Available 24/7 on the mw55 platform — average response time under two (2) minutes.
• Support Email (plain text): [email protected]

mw55 will acknowledge all privacy-related inquiries within forty-eight (48) hours and will provide a substantive response within thirty (30) calendar days. For urgent account security or data breach matters, please use the live chat function for the fastest possible response.

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines (NPC), which serves as the official data protection authority for the Philippines.